Online Registration Help

 

When can I register for classes?

Registration for the fall 2014 semester begins for JCC members on Monday, August 11 at 8 a.m. At that time, members in good standing can click here to register online or in person at the JCC welcome desk. Registration forms mailed or dropped off BEFORE 8 a.m. on Monday, August 11 will be processed at the end of the business day. Telephone registration for the fall semester will be accepted from members beginning Tuesday, August 12 at 9 a.m. Community members can register in person, by phone or online beginning Thursday, August 14.

Registrations are accepted strictly on a first-come, first-served basis. Each individual may register for one family only. Registration forms are available at the JCC welcome desk. If you have any questions about online registration, please send an e-mail to jccregistration@stamfordjcc.org

 

How do I find a class?

Finding a class through the Stamford JCC’s online registration is easy! Step 1 is to click the button on the top right corner of the website that reads, “Register”. Once you click this, a window will appear that lists all classes currently offered, and a search bar on the left that makes it easy to find the classes you want with these two options:

Option 1. Keyword Search
Type in what you are looking for and we’ll display the program results.

Option 2. Create your own search by selecting one or more of the choices in the Program Search area. Then click through a series of columns further narrowing your search based on your selections. When the final column selection is made, the search results will be displayed.

How can I further refine my search?
The left column of the search results page displays options for further search refinement. Click a green plus symbol and a box will pop up. In this box, you may choose to check various selections to narrow your search. Each time you click “Update Search”, your results will automatically be modified based on your selections. You may later remove these items from the search refinement by clicking the red “x” located next to the items displayed in the left column.

What happens if a class is listed as full?
You will have the opportunity to be added to the wait list. This is a quick and easy process that lets us notify program staff of your interest. If a space opens in the program, staff will contact you about registration.

 

Account Information

Am I required to have an account to register for programs or make payments online?
Yes. An online account is necessary to register online or to make payments to your JCC account. You can search for programs without an account but will be prompted to sign in or register for an account before accessing our cart feature. This is a quick and easy process.

How do I create an online account?
You will be prompted to create a new account during your first program registration or transaction using the JCC’s new online system. You may also sign up for a new account by clicking the “Sign in to your account” link found at the top, right-hand side of the screen in the registration system.

How do I change my User ID and/or password?
After you are signed in, click the “(Name's) account” link found at the top, right-hand side of the screen. Once on your account screen, you will have the opportunity to change your log-in information and edit other account information.

What if I forget my password?
From the sign-in screen, click the "Password Help” link. You will be asked for the email address that is associated with your account. The password on file for your account will promptly be sent to this email address. You will not be required to reset your password.

Why can’t my e-mail address be used by more than one person in the JCC Online Registration system?
For security purposes, every e-mail address must be unique because it is used to access your account and personal information. It is also the address that will be used to confirm your online transactions.

 

Cart

How long is a class reserved for me once added to the cart?

Once a program is added to the cart, you have 30 minutes to complete your transaction. Please note that program registration is not considered complete until you have proceeded through the check-out process.

Can I remove or edit an item in the cart?
Yes. You can remove programs individually from the cart summary screen by clicking on the corresponding program delete icon. Please note that programs will be deleted immediately without further prompt. Individual program registrations can be edited by clicking on the edit link. An edit box will display allowing you to change registration selections. These will be saved upon clicking the “update” button and your cart will be updated automatically to reflect any changes.

How long will items remain in the cart if not purchased?
Your items will remain in the cart for 14 days, but only reserved for the first 30 minutes. Your spot in a program will not be reserved after the initial 30 minutes until your transaction is completed.

 

Payments

Can I make other JCC payments online?
Yes. Once you have signed in to the online system, payments to your account and contributions can be made through the “My Account” screen.

What payment methods does JCC accept online?
The JCC of Stamford accepts American Express, MasterCard and Visa (credit or debit cards) for all online purchases.

What if I want to pay through a different method?
If you prefer to pay by check, you can still complete most of your registration online. At checkout, indicate that you prefer to mail in your registration and payment. Then, once your checkout process is complete, click on the “Print registration information” button at the bottom of the screen. Mail the printed registration information and form, or drop off your form and payment at the JCC Welcome Desk. Please note that using this form of payment does not reserve your spot in the programs you select online.

How do I get a refund or make changes to a program for which I’ve already registered?
Refunds or program changes must be handled directly through the head of the department in which the class is in that you registered for. Please click here for staff directory .

What is the refund/cancellation policy?
The JCC reserves the right to cancel any program for any reason. Fees paid for cancelled programs will be refunded in full. In the event of withdrawal from a program, refunds for classes will be given according to the following schedule:
• 2 weeks or more prior to first class 100%
• 1 day or more prior to first class 50%
Requests for refunds must be made in writing. No refunds will be given after the first class. There are no refunds given for special events or programs other than regular classes.

 

Confirmation

How do I know my registration was successful?
After submitting payment, you will be taken to a confirmation screen. You will also receive an e-mail confirmation at the address listed on your account. If you do not receive your e-mail confirmation, or if you have any questions, please send an e-mail to
jccregistration@stamfordjcc.org. You will receive a response within 24 hours, Monday-Friday during business hours. Note: You will not receive an automatic reply from this mailbox, but we will respond to your message as soon as possible.
 

Contact

What if I need more assistance?
Please send an e-mail to
jccregistration@stamfordjcc.org.
You can register by phone for most programs by calling the JCC welcome desk at 203.322.7900, or register in person at the JCC.

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